Your Privacy Matters to Us

At VitalSana, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us via www.vitalsana.co.uk.

1. Who We Are

  • Website Name: VitalSana
  • Business Name: Mio Solution LTD
  • Registered Address: 121A Brownswall Rd, Dudley, West Midlands, DY3 3NS, United Kingdom
  • Email: sales@vitalsana.co.uk

We operate as a UK-based online health and wellness store serving individual customers.

2. What Information We Collect

We collect personal data to process your orders, provide customer service, and improve your shopping experience. This includes:

  • Name, email address, phone number, shipping and billing address
  • Payment information (securely processed via Stripe — we do not store your full card details)
  • Order history and preferences
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Data

We may use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to enquiries
  • Improve our website, services, and user experience
  • Send marketing communications (if you opt-in)
  • Comply with legal and regulatory requirements

4. Lawful Basis for Processing

We process your data based on:

  • Contractual obligation (e.g. fulfilling an order)
  • Legal compliance
  • Consent (e.g. for marketing emails)
  • Legitimate interest (e.g. improving services)

5. Sharing Your Information

We only share your data with trusted third parties who help us operate our website and services:

  • Payment processors (e.g. Stripe)
  • Delivery and logistics partners
  • Email service providers
  • Analytics tools (e.g. Google Analytics)
  • Legal or regulatory authorities (if required)

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, we retain order and account data for up to 6 years.

7. How We Protect Your Data

We use appropriate technical and organisational measures to secure your data, including:

  • SSL encryption for website transactions
  • Secure servers and firewalls
  • Limited access controls for staff
  • Trusted third-party platforms for payment and communication

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate data
  • Request deletion of your personal data (subject to legal limits)
  • Withdraw consent (e.g. for marketing emails)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at sales@vitalsana.co.uk.

9. Cookies

Our website uses cookies to provide functionality, personalize your experience, and analyze traffic. You can manage your cookie preferences via your browser settings.

For more information, see our Cookie Policy.

10. Marketing Communications

If you opt in to receive our newsletter or promotional emails, we’ll occasionally send you updates about new products, offers, and health tips. You can unsubscribe at any time via the link in our emails.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: sales@vitalsana.co.uk
📍 Address: Mio Solution LTD, 121A Brownswall Rd, Dudley, West Midlands, DY3 3NS, United Kingdom

📅 Last updated: July 2025