Frequently Asked Questions

Helpful Answers at Your Fingertips

Have a question? We've got you covered. From delivery times and payment methods to product details and returns, this section is designed to provide quick answers to the things our customers ask most. If you can't find what you're looking for, our support team is always ready to help.

Shipping & Delivery

How much does shipping cost?

We charge £3.99 for standard shipping on orders under £60. Orders over £60 qualify for FREE standard shipping to the UK.

How long does delivery take?

Standard delivery takes 3–5 business days. Express delivery (1–2 business days) is available for an additional charge.

Do you ship internationally?

Currently, we only ship within the United Kingdom. We're working on expanding our shipping options.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery progress.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and Stripe's secure payment processing to protect your information.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this time, your order will be processed for shipping.

Do you offer bulk or wholesale pricing?

For bulk orders or business inquiries, please contact us directly at sales@vitalsana.co.uk for custom pricing.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for unused items in original packaging. Return shipping costs are the responsibility of the customer unless the item was defective.

How do I return an item?

Contact our customer service team at sales@vitalsana.co.uk to initiate a return. We'll provide return instructions and a return authorization number.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your returned item. The refund will appear on your original payment method.

What if my item arrives damaged?

If your item arrives damaged or defective, contact us immediately. We'll arrange for a replacement or full refund at no cost to you.

Products & Stock

Are all your products genuine/authentic?

Yes, we only sell authentic products sourced directly from authorized distributors and manufacturers.

What if an item is out of stock?

If an item becomes unavailable after you've ordered, we'll contact you immediately to discuss alternatives or provide a full refund.

Do you offer product warranties?

All products come with the manufacturer's standard warranty. Extended warranty options may be available for certain items.

Can you help me choose the right product?

Absolutely! Our team has extensive knowledge in All Categories. Contact us for personalized product recommendations.

Customer Service

How can I contact customer service?

You can reach us via email at sales@vitalsana.co.uk or through our contact form. We aim to respond within 24 hours.

What are your business hours?

Our customer service team is available Monday–Friday, 9 AM – 4 PM GMT. Orders placed outside these hours will be processed the next business day.

Do you have a physical store?

We're an online-only retailer, which allows us to offer competitive prices and focus on our specialized product selection.

Account & Privacy

Do I need to create an account to order?

You can checkout as a guest, but creating an account allows you to track orders, save favorites, and speed up future purchases.

How do you use my personal information?

We only use your information to process orders and improve your shopping experience. View our Privacy Policy for full details.

Can I subscribe to updates about new products?

Yes! You can sign up for our newsletter to receive updates about new arrivals, special offers, and expert tips.