Hassle-Free Returns for Your Peace of Mind
At VitalSana, we want you to feel confident shopping with us. If you’re not fully satisfied with your purchase, we’re here to help make the return process simple and fair.
✅ Return Eligibility
You may return most items within 30 days of delivery, provided they meet the following conditions:
- Items must be unused, unopened, and in original packaging
- Items must be in resellable condition
- You must request a return within 30 days of receiving your order
Note: For hygiene and safety reasons, certain products (such as oral care, personal items, and perishables) may not be eligible for return unless faulty or damaged.
📦 How to Request a Return
- Email sales@vitalsana.co.uk with your order number and reason for return
- Our team will respond within 24 hours with return instructions and the return address
- Send the item(s) back using a tracked delivery service
🚚 Return Shipping Costs
- Customers are responsible for the cost of return shipping
- If the item is faulty, damaged, or incorrect, we will cover the return postage or provide a free return label
💸 Refunds
- Once we receive and inspect your return, we’ll notify you by email
- Refunds are issued to your original payment method within 5–7 business days
- Shipping charges (if paid) are non-refundable, unless the return is due to our error
❗ Non-Returnable Items
We cannot accept returns on:
- Opened or used health and personal care products
- Items not in original packaging
- Gift cards or promotional items
- Products marked “non-returnable” on the product page
📩 Need Help?
If you have any concerns about your return or product condition, contact our support team at sales@vitalsana.co.uk. We’re happy to assist you.
VitalSana
Mio Solution LTD
121A Brownswall Rd
Dudley, West Midlands
DY3 3NS
United Kingdom
📅 Last updated: July 2025
