Welcome to VitalSana. These Terms of Service (“Terms”) govern your use of our website and the products and services we provide through www.vitalsana.co.uk, operated by Mio Solution LTD. By accessing this site or placing an order, you agree to be bound by these Terms.

1. Company Information

  • Website Name: VitalSana
  • Business Name: Mio Solution LTD
  • Registered Address: 121A Brownswall Rd, Dudley, West Midlands, DY3 3NS, United Kingdom
  • Email: sales@vitalsana.co.uk

2. Eligibility

You must be at least 18 years old to use this site or place an order. By using this website, you confirm that:

  • You are legally able to enter into a binding contract
  • You are using an authorised payment method
  • You will not use our products for any unlawful or unauthorised purpose

3. Product Information & Availability

  • Product descriptions, prices, and availability are subject to change without notice.
  • We make every effort to ensure accuracy, but we cannot guarantee that all content is error-free.
  • Product packaging may differ slightly from the images shown.

4. Orders & Payments

  • Prices are listed in GBP (£) and include VAT.
  • We accept major debit/credit cards through Stripe.
  • Order confirmation is sent via email once payment is completed.
  • Orders may be modified or cancelled within 2 hours of placement by contacting sales@vitalsana.co.uk.
  • We reserve the right to refuse any order.

5. Shipping & Delivery

  • Shipping is available within the UK only.
  • £3.99 standard delivery for orders under £60
  • Free delivery for orders £60 and over
  • Estimated delivery time is 3–5 business days
  • Tracking information is provided with every order

6. Returns & Refunds

  • You may return most items within 30 days, provided they are unused, unopened, and in original packaging.
  • Return postage is the customer’s responsibility unless the item is faulty or incorrect.
  • Refunds are processed within 5–7 business days of receiving the return.
  • Certain hygiene and personal care items may be non-returnable (see Returns Policy for details).

7. Intellectual Property

All content on this site — including text, images, logos, product information, and layout — is the intellectual property of VitalSana or its licensors. You may not use or reproduce this material without permission.

8. Limitation of Liability

VitalSana is not liable for:

  • Any indirect, incidental, or consequential loss or damage
  • Issues arising from misuse of products or failure to follow product instructions
  • Any health-related outcomes related to improper use

Always read the instructions and consult a healthcare professional when using health-related products.

9. Medical Disclaimer

VitalSana offers products intended to support general wellness. Our products are not a substitute for professional medical advice, diagnosis, or treatment. Always read the product label and consult your healthcare provider if you have questions or concerns about your health.

General Medical Device Disclaimer

This product is a medical device. Please read the instructions for use carefully before using this product. If you have any medical conditions or concerns, consult your healthcare professional before use. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Keep out of reach of children unless supervised by an adult.

Product-Specific Disclaimers

Blood Glucose Monitoring Disclaimer
This system is for self-testing by people with diabetes to monitor blood glucose levels at home. Not for diagnosis or use on newborns. Always consult your healthcare provider before making any treatment changes.

Blood Pressure Monitor Disclaimer
For home use by adults only. Not a replacement for medical check-ups. Consult your doctor before use, especially if you have cardiovascular conditions. Seek medical advice if readings are consistently abnormal.

TENS/EMS Device Disclaimer
For temporary pain relief and muscle stimulation. Not suitable for individuals with pacemakers, epilepsy, or during pregnancy without medical advice. Do not use on head, neck, or chest. Always follow instructions.

Thermometer Disclaimer
Intended solely for measuring human body temperature. Use as directed. Consult a medical professional if you have fever-related concerns.

Pulse Oximeter Disclaimer
Intended for spot-checking oxygen saturation and pulse rate. Not for continuous monitoring or replacing medical assessment. Seek professional advice if readings are persistently abnormal.

Contact Lens Solution Disclaimer
Use only as directed by your eye care provider. Do not use with eye infections or injuries. Discontinue use and seek advice if irritation occurs.

First Aid Product Disclaimer
For minor injuries and emergency care only. For serious or persistent issues, seek immediate professional attention. Always follow usage instructions.

Hot/Cold Therapy Disclaimer
Provides temporary relief of aches and pains. Do not apply to wounds or infected areas. Use only as directed. Discontinue use if pain persists or worsens.

10. Privacy & Data Protection

We comply with UK GDPR. Your personal data is handled securely. See our Privacy Policy for full details.

11. Promotions & Discount Codes

  • Promotional offers may change without notice.
  • Discount codes cannot be combined unless stated.
  • Codes must be used within the valid date range.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of the United Kingdom.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Updated versions will be posted on this page with the latest effective date.

14. Contact Us

If you have any questions regarding these Terms, please contact:

VitalSana
Mio Solution LTD
📍 121A Brownswall Rd, Dudley, West Midlands, DY3 3NS, UK
📧 Email: sales@vitalsana.co.uk
📅 Last updated: July 2025